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How to make an appointment

Patient Partner

Patient Partner is our new automated way of booking, cancelling or checking your own appointments with us.  You telephone the surgery as normal on 0208 958 4233 and choose the option from the menu to use the automated booking service. 

Patient Partner will give you useful options to ensure you get an appointment to suit your needs.  One of the main benefits is that you are able to telephone the surgery at any time – even when it is closed.   You will need to have a touch-tone telephone, your date of birth and a contact telephone number that we have on our system in order for Patient Partner to identify you. 

These automated appointments are only for doctors’ 48 hour and routine appointments (up to 4 weeks in advance) and also for the phlebotomist. 

You will still need to speak to a receptionist during normal surgery hours if you need an urgent doctor’s appointment, a nurse’s appointment or an appointment in any of our specialist clinics. telephone

What if I can't get an appointment

The surgery is particularly busy on Mondays and Tuesdays especially during the winter months. If your appointment is not urgent, you can use our automated system during the evening or at the weekend.

If you would prefer to speak to a receptionist, try ringing after 11.00am. Please let us know as soon as possible if you cannot attend your appointment as we can then make it available for another patient. You can use our automated system for this if you prefer.

 You can book to have a telephone consultation with a doctor if you wish. He or she will ring you at an agreed time on the telephone number you have given.

Routine appointments

If you need to book a routine follow-up appointment with a particular GP you can make an appointment up to 4 weeks in advance. You can use our automated system to do this if you wish, or ring after 10.30am to avoid busy times.

Many routine appointments are for patients who have a long-term or chronic condition that needs monitoring on a regular basis. We will let you know when your next appointment is due with the practice nurse or doctor usually by adding a note to your prescription. It is important to continue your regular check-ups, even if you are feeling well. Routine appointments are available during normal surgery hours with the practice nurse and/or doctor.

Appointments for urgent care on weekday afternoons is changing 

Please read the attached article which explains the new practice collaboration for urgently requested care in the afternoon during the week.

Read the article here


 

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Health Charities

Macmillan Cancer

Macmillan Cancer Support
One in three of us will get cancer and it’s the toughest thing most of us will ever face. If you’ve been diagnosed with cancer, or a loved one has, you’ll want a team of people in your corner supporting you every step of the way. Macmillan provide practical, medical and financial support and push for better cancer care.

Marie Curie Cancer Care

Marie Curie Cancer Care is a UK charity dedicated to the care of people with terminal cancer and other illnesses. Over the financial year 2010/11, we reached a total of 31,799 patients

Youth Health Talk

YouthHealthTalk
Youthhealthtalk enables young people, their family and friends, and professionals such as doctors and teachers to understand young people's experiences of health, illness and life in general. The website feature real-life accounts of issues such as effect on work and education, social life and relationships, consulting health professionals and treatment.

 
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